For Research Participants

We systematically collect and interpret information using statistical and analytical methods and techniques of the applied social sciences. The research areas we focus on include social trends and public opinion.

Our research participants are randomly selected from the population and asked to voluntarily participate in the research if they meet the profile of interest for that study.

The DNC registry is meant for telemarketing calls or commercial messages. Our work is not covered under this as it is meant for research purposes only.

For more information on the DNC registry, you may wish to visit the Personal Data Protection Commission’s website at www.pdpc.gov.sg

COVID-19 Precautionary Measures

UPDATE 31 JULY 2021:

According to the latest Singapore government guidelines, research companies belong to the industry category of ‘Professional, Scientific and Technical Activities’, which are allowed to continue business operations and face-to-face interviews during this period, with safe distancing and other precautionary measures in place. The list of permitted services is available at https://www.gobusiness.gov.sg/permittedlist/

In line with these guidelines, RySense has resumed focus groups and door-to-door/household surveys.

Focus Groups

RySense’s mission is to collect timely feedback on issues that affect all Singaporeans. We firmly believe that feedback is even more crucial in the current situation, so that we can highlight how Singaporeans are being impacted as things evolve.

Some research can be conducted over the phone or the Internet, but for others, we need to speak with people face-to-face in order to really understand how Singaporeans feel.

The safety and health of all our respondents and staff is of utmost priority to us, and we have put in place extensive precautionary measures for any research conducted in-person. We will continue to monitor the situation closely and update our protocols in line with the latest government guidelines.

Participation in our focus groups is completely voluntary. We understand if you do not feel comfortable, and you may choose not to participate or opt-out at any point in time. However, we hope you will consider participating to be a voice for the thoughts and feelings of our fellow Singaporeans.

We have put in place extensive precautionary measures for our focus groups in accordance with the latest government guidelines.

Respondent pre-screening measures

  • All respondents are required to make health declarations.
  • Anyone who has been in contact with infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders will not be allowed to participate in the focus group.
  • As part of our efforts to step up measures against COVID-19,  we will also be checking with respondents if they have been vaccinated prior to focus group discussions.
  • Respondents are informed not to turn up for the focus group if they are feeling unwell.
  • Those who are unwell and still turn up will not be allowed to participate.
  • We will take the temperature of respondents before the focus group commences. Those with a temperature of 37.5 degrees Celsius and above will not be allowed to participate.

Safety during the focus group

  • The focus group discussion room is thoroughly cleaned and disinfected before and after every discussion.
  • Everyone participating in the focus group, including RySense staff and moderators, must wash or sanitise their hands before the focus group commences, and wear a mask at all times.
  • Hand sanitiser is provided at the waiting area and in the focus group room for use at any time.
  • All attendees are seated 1 metre apart from each other.

Safety for RySense staff

All RySense staff are required to abide by safety protocols in the office, including:

  • On-site temperature screening and making regular health declarations.
  • Staying away from office if they feel unwell and/or have been in contact with any infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders.
  • Wearing a mask in the office at all times except while eating.
  • Regularly sanitising their hands.
  • Observing safe distancing guidelines.

Safety of our office premises

  • In accordance with government regulations, all staff and visitors to our office are required to use the TraceTogether token or app/ ‘SafeEntry’ to provide their details and facilitate contact tracing. You are required to ‘check in’ and ‘check out’ twice
    • Once when entering/exiting the building
    • A second time when entering/exiting our office on the 13th floor
  • To minimise the risk of cross-contamination, we have also applied antimicrobial coating on high touch point surfaces such as doorknobs and door handles. Used in hospitals, this coating kills viruses and bacteria, and offers long-lasting protection 24 hours a day. The coating is re-applied regularly to enhance the safety of all staff and visitors.
  • For the ongoing safety of all our staff and visitors, our office is fitted with an air purification system that destroys 99.99% of bacteria and viruses, with a performance level similar to those used in healthcare facilities. Please see FAQ#9 for more information.

As a precaution to ensure the safety of others, if you are having a fever or display flu-like symptoms such as cough, runny nose or a sore throat, we will request that you not participate in the focus group and seek medical attention immediately.

As part of our precautionary measures to provide a safe environment for all attending the focus group, we request that respondents wash and sanitise their hands before the focus group commences.

If you have washed your hands with soap before the group commences, using hand sanitiser is not a must. Alternatively, you can use your own personal allergen-free sanitiser as an added precaution for the safety of all respondents.

Ahead of the focus group, respondents are pre-screened to ensure that they are healthy and have not been in contact with any infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders.

During the discussion, respondents are seated 1 metre apart and will need to wear a mask. Hand sanitiser will be provided throughout the focus group discussion so respondents can sanitise their hands at any time. The focus group discussion room is also thoroughly cleaned and disinfected before and after each discussion. Finally, our office is fitted with an air purification system that destroys 99.99% of bacteria and viruses, with a performance level similar to those used in healthcare facilities. Please see FAQ#9 for more information.

Your feedback is important to us, and we hope you will participate to be a voice for the thoughts and feelings of our fellow Singaporeans. We understand, however, if you do not feel comfortable and wish to leave at any point.

Participation in our focus groups is completely voluntary, and the incentive is a token of our appreciation for staying for the full duration of the focus group. Please understand that we do not give any incentive, full or partial, if you choose to leave the focus group before it has finished.

We keep a confidential record of respondents’ contact details for every focus group. We are fully committed to cooperating with the relevant Singapore Government authorities to assist in contact tracing should any confirmed or suspected cases be identified from our focus groups. The contact tracing team in charge of the case will inform you if you are considered to be at risk and provide further instructions on what to do.

You can call or text us at 9106 1615 to inform us if you develop any symptoms after the focus group. If you have not already done so, you can seek treatment at any of the Public Health Preparedness Clinics (PHPCs) as well as polyclinics. You may look for a PHPC near you at www.phpc.gov.sg. All cases fulfilling the suspect case definition will be reported to the Ministry of Health (MOH) immediately and referred to hospitals for further assessment and treatment.

Our office is fitted with an air purification system by BioZone that destroys 99.99% of bacteria and viruses. It is a system that meets the performance standards of healthcare facilities, and is being used by establishments such as Thomson Medical, ION Orchard and Tampines One. The system makes use of the latest Photo Plasma technology to reach every corner of a room, killing both airborne and surface contaminants. This provides a safer and more comfortable environment for all our respondents and staff. For more information on the system, please visit https://www.biozonesg.net/technology.

Door-to-door/Household Surveys

RySense’s mission is to collect timely feedback on issues that affect all Singaporeans. We firmly believe that feedback is even more crucial in the current situation, so that we can highlight how Singaporeans are being impacted as things evolve.

Some research can be conducted over the phone or the Internet, but the nature and design of door-to-door household surveys means that it is not possible to conduct this kind of survey through other means, and therefore we must do it in-person.

The government’s guidelines state that employees should work from home as much as possible, but where this is not possible, companies are required to take the necessary safety precautions.

The safety and health of all our respondents and staff is of utmost priority to us, and we have put in place extensive precautionary measures for any research that must be conducted in-person. We will continue to monitor the situation closely and update our protocols in line with the latest government guidelines.

We have put in place extensive precautionary measures for our door-to-door household surveys, in accordance with the latest government guidelines.

Precautions taken by interviewers before the survey

  • Our interviewers are required to make health declarations before starting work.
  • Any interviewer who has been in contact with any infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders is not allowed to work.
  • Interviewers are required to take their temperature at the start of each work day. If they display symptoms such as fever, cough, sore throat or a runny nose, or feel unwell, they will not be allowed to work.
  • All interviewers are required to observe good personal hygiene, including sanitising their hands before and after each survey.

Safety of the households contacted for the survey

  • Interviewers must check if any members of a selected household are on Leave of Absence (LOA), Stay Home Notice (SHN) or Quarantine Order (QO). If there are any such members, our interviewers will not proceed with surveying that household.
  • In case there is a need for contact tracing:
    • Interviewers are assigned specific blocks / streets to contact for surveys, and we maintain records of the households each interviewer has contacted.

Safety during the survey

  • Interviewers must wear a mask at all times when speaking with respondents.
  • Surveys can only be conducted at the entry way of respondents' homes, and at a safe distance of at least 1 metre away from the respondent.
  • Self - disinfecting coating has been applied to the iPads that the interviewers use during the interview. Respondents can request the interviewer to sanitise the iPads again with alcohol wipes at any point during the interview.

Participation in our surveys is completely voluntary. Should anyone be uncomfortable participating in the survey or speaking with the interviewer at any point, the interviewer will stop the survey.

We have put in place extensive precautionary measures for any research conducted in-person, in accordance with current government guidelines. We will continue to monitor the situation closely and update our protocols in line with the latest government guidelines.

Participation in our surveys is completely voluntary. We understand if you do not feel comfortable, and you may choose not to participate or opt-out at any point in time. However, we hope you will consider participating to be a voice for the thoughts and feelings of our fellow Singaporeans.

The “I’m okay” badge indicates that the interviewer has taken their temperature before starting work and is healthy (no symptoms such as fever, cough, sore throat or runny nose) to be able to conduct surveys.

We ask for your contact details to facilitate validation and contact tracing as part of our precautionary measures. In line with PDPA guidelines, we can only collect your personal information with your explicit consent. Sharing your details is voluntary, but we encourage you to do so.

You can call us at 6572 7500 to inform us if you develop any symptoms after the survey. If you have not already done so, you can seek treatment at any of the Public Health Preparedness Clinics (PHPCs) as well as polyclinics. You may look for a PHPC near you at www.phpc.gov.sg. All cases fulfilling the suspect case definition will be reported to the Ministry of Health (MOH) immediately and referred to hospitals for further assessment and treatment.